Operation Support System / Operation Management

Topic: - Operation Support System / Operation Management.

Q1. Define Operation support system?

·        It process business transaction.

·        It controls industrial process.

·        It support enterprise communication and collaboration,

·        It update corporate database.

Q2. What are the different main systems comes in Operation support system?

·        Basically the three main system support operation support system.

a)     Transaction processing system.

b)    Process control system.

c)     Enterprise collaboration system.

Q3. Define the transaction processing system?

·        Process data resulting from business transaction.

·        E.g. Process sales purchase and inventory changes to update database.

·        Produce customer statements, employee paychecks sale receipt, tax forms and financial statements.

Q4. Define the Process control system?

·        Physical production processors are automatically made by computer.

·        Computer monitors a chemical process, capture process data detected by sensors and instant adjustment to appropriate refinery processes.

Q5. Define the Enterprise collaboration system?

·        It helps the people to work together in an organization.

·        It helps to communicate ideas, share resources and co-ordinate workgroups.

Q6. Define Execution information system?

·        It provides the information to top executives.

·        Sources are letters, memo, reports, and meetings.

·        Graphics displays are used frequently in this.

·        Immediate access to internal and external database is provided.

·        Execution information system provides information about the current status and projected trends.

Q7. Define the Expert system?

·        The most application of the artificial intelligence is the development of expert system.

·        It is also known as knowledge based information system.

·        It uses the knowledge about a specific area to act as an expert consultant to users.

·        It now helps in diagnosis illness, search for minerals, analyze compounds, and recommended repairs.

Q8. Define the Knowledge management system?

·        Some companies encourage employee to share what they know.

·        These are known as knowledge creating company or learning organization.

·        In Knowledge management system, it helps employees create, organize and share important business knowledge whenever and where ever is needed.

·        The example of Knowledge management system is Knowledge processing outsourcing (KPO).

Q9. Explain Robotics?

·        It is the technology of building and using machine (ROBOTS) with computer controlled human like physical capabilities.

·        E.g. Movement, Vision.

·        ROBOTS are used as worker to increase productivity and cut costs.

Keywords:- Operation support system, Operation Management, transaction processing system, Process control system, Enterprise collaboration system, Expert system, Knowledge management system, Robotics.